"Should I get an AMC or just pay for repairs as they come up?" is one of the questions we get asked most. There's no universal right answer — it depends on a few specific things about your situation. Here's how to actually work it out, rather than a generic recommendation either way.

What an AMC actually buys you

An RO AMC isn't primarily about saving money on any single repair — it's about converting unpredictable costs into a fixed annual one, and getting scheduled servicing so small issues get caught before they become breakdowns. The value is in the predictability and the maintenance discipline, not just the contract price.

When an AMC usually pays off

  • Your unit is more than 18 months old, when membrane and part wear starts becoming more frequent
  • You have a larger household, or a commercial setup, where downtime is more disruptive
  • You've had more than one repair call in the past year
  • You'd rather not track filter change intervals yourself

When pay-per-repair might make more sense

  • Your unit is brand new and still under manufacturer warranty
  • You use the purifier lightly (a small household, low daily volume)
  • You're comfortable tracking filter change intervals yourself and calling only when needed

The real comparison: add up a typical year

Rather than comparing AMC cost to a single repair, add up what a typical year actually costs without one: one sediment filter change, one carbon filter change, and — every year or two — a membrane check. For most households, that adds up to more visits than people expect, which is exactly what AMC pricing is built around.

What to check before signing any AMC

Confirm in writing whether the plan is servicing-only or includes filters and parts, how many visits are scheduled per year, and what the response time commitment is for a breakdown outside the scheduled visits. A vague AMC is worse than no AMC — you want the inclusions spelled out.

Frequently asked questions

Does an AMC cover a completely new fault, like a leak from a different part?

This depends on the specific plan — comprehensive AMCs typically cover most component failures, while servicing-only plans cover labour for scheduled visits but may charge separately for unscheduled part replacement. Always confirm scope in writing before signing.

Can I switch from pay-per-repair to an AMC later?

Yes — we can assess your existing unit's condition and set up an AMC at any point, it doesn't need to start from installation.