Terms & Conditions
Last updated: 28 July 2026
About these terms
These Terms & Conditions govern your use of the RO Connect website and the RO installation, repair, servicing and AMC services we provide in Haridwar and nearby areas. By contacting us or booking a service, you agree to these terms.
Independent service provider
RO Connect provides independent installation, repair, maintenance and support services for compatible water purifier systems from leading brands. We are not an authorized service center for any RO brand unless explicitly stated for that specific brand, and our use of any brand name is for identification purposes only.
Bookings and service visits
- Service visits are typically arranged via WhatsApp or phone, based on technician availability for your area.
- Pricing for repairs, parts and AMC plans is communicated before work begins wherever practically possible.
- Same-day service, where mentioned, is subject to technician availability and is not guaranteed for every request.
Spare parts and warranty
Parts fitted by RO Connect are matched to your unit's specification and covered under our service warranty terms, which are communicated at the time of service. Warranty does not cover damage from misuse, unauthorized tampering, or issues unrelated to the specific repair performed.
AMC terms
Annual Maintenance Contract inclusions — servicing frequency, parts cover and priority response — are confirmed in writing at the time of enrollment and may vary by plan type (domestic or commercial).
Limitation of liability
While we take care in every installation and repair, RO Connect is not liable for pre-existing plumbing, electrical or structural issues at your property that are unrelated to the RO service performed.
Changes to these terms
We may update these terms from time to time. Continued use of our services after an update constitutes acceptance of the revised terms.
Contact us
For questions about these Terms & Conditions, reach out via the phone number or WhatsApp link on this website.